Returns & Exchanges

Due to the perishable nature of our specialty food items, we offer a 30-day window for returns on non-perishable merchandise and unopened, shelf-stable products to ensure total satisfaction. Please note that opened food items or custom-engraved bottles cannot be returned unless they arrive damaged or defective.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the eligible food or merchandise items you wish to return.

• 2.
  Package Securely

  Place the items in their original packaging, ensuring that fragile glass bottles or specialty tins are well-padded to prevent damage during transit.

• 3.
  Ship to Distillery

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for delivery back to our fulfillment center.

• 4.
  Receive Refund

  Once our team inspects the returned goods for safety seals and quality, we will process a full refund to your original payment method within 5-7 business days.